Mastercraft

Refund policy

Last updated 14 November 2026

If a plan was not what you hoped, you get your money back. No questions asked.

14 days, full refund

You can ask for a full refund within 14 days of any payment: a monthly payment, a yearly payment or the founder’s seal. Your plan ends when the refund is made. Your free account stays, and your ledger is kept and comes back if you take a plan again.

How to ask

Our orders are handled by Paddle.com, our Merchant of Record. Reply to your Paddle receipt e-mail, or use the link in it, or look up your order at paddle.net and ask for a refund there. You can also write to us at support@getmastercraft.com and we will pass it on. The money goes back to the card or PayPal account you paid with, usually within 5 to 10 working days.

After 14 days

• Monthly and yearly plans: cancel any time from your ledger page or the link in your receipt e-mail, and you will not be charged again. You keep the plan until the end of the period you paid for.
• If you forgot to cancel a yearly renewal and write to us within 30 days of it, we refund it.
• If the site was down for a long time or a paid feature did not work for you, write to us and we will make it right.
• The founder’s seal is one payment for as long as the site runs. After its 14 days it is not refunded, also not if the site closes; monthly and yearly plans get back their unused part in that case.

Fair play

Refunds are there for honest use. If an account buys and refunds again and again, we may decline new plans for it. Your rights as a consumer under the law always stay.